Frequently Asked Questions
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What area do you cover with delivery?
Our trucks have the ability to deliver to a large area in and around the Hudson Valley and NYC Region. We are most competitive in Orange, Sullivan, Rockland, Westchester, all of NYC and Northern NJ as well as all of Long Island. -
Can we haul for you?
Yes, we hire 3rd party trucks daily to assist with all types of hauling. Call 845-990-ROCK (7625) and ask about becoming an Aden hauler. -
How much material do you have available ?
We generally run a high inventory and like to be several hundred thousand tons ahead with our production. We do not like to run low on any product and we manage our inventory as such. -
When is my credit card charged?
All credit cards are charged when truck is on scale before leaving. -
How do I pay for my delivery?
We accept ACH, cash, credit card, and check as forms of payment. If you are a commercial account, we can set you up with an account. -
If your material DOT approved?
Yes, our quarries are DOT approved please ask for current approval with your material submittal. -
Do you test your material?
Yes, we frequently monitor material specs with 3rd party labs and can provide product submittals as needed. -
Can you truck other material for my project?
Yes, we rent trucks to our customers daily for onsite uses to move all types of material including dirt, asphalt, jobsite spoils and any material you need moved. We are happy to truck any aggregates for you from our competitors or any other sources you have lined up. Call 845-990-ROCK (7625) and ask for truck rental and logistics services. -
Can I pickup my own material?
Yes, you can load at any of our locations with vehicles as small as a landscape trailer. -
What is your minimum order?
We can deliver small orders from 5 ton to large orders of 36 ton per truck and as many trucks as you need. -
Where are you located?
We have 6 locations to serve you. -
What are your prices?
Call 845-990-ROCK (7625) and ask for our current price list. Our reps will be happy to walk you though options and estimated costs per load. -
How many tons are in a yard?
The standard conversion factor is 1.2 tons of aggregate material per loose yard. However, that factor can vary depending on the type of material and if the material is settled or compacted. -
How is your material sold?
All our material is sold by the ton. All trucks are weighed before being ticketed on a certified scale. We do not sell any material by the yard. -
What products does Aden Aggregates offer?
We supply a variety of aggregate products. See our products page. -
Do you offer delivery?
Yes, most days we can fill delivery orders same day. On busy days it may be next day. We encourage you to call orders in the day before you need them to help us plan better. -
How much product should I order?
Use our handy material calculator to determine how much you will need based on area and depth of your project. You will need measurements first. -
What is the best material for my project?
We have a diverse menu of over 50 engineered products each with different specific uses depending on your project. The detailed descriptions on our product list can help you decide which product is best for your application, or call 845-990-ROCK (7625) and one of our representatives will be happy to assist you. -
What happens if there is an issue with my order?
Please call us at 845-990-ROCK (7625) immediately if there are any issues with your order. We aim to resolve problems quickly and ensure your satisfaction. -
Are there environmental considerations with the products you supply?
We prioritize sustainable practices in sourcing and producing our materials. Contact us for more detailed environmental information. -
How do I apply for credit with Aden Aggregates?
Fill out the Credit Application form on our website and send it to [email protected] for review and approval. -
What regions do you serve?
We primarily serve Orange County and nearby areas. For services beyond these regions, please contact our dispatch center. -
Can I visit a facility to see the products before purchasing?
Visits are welcome; please contact the facility ahead to schedule and ensure compliance with safety guidelines. -
What are the steps for new customers?
New customers should complete a Customer Information Form and a Credit Application, available on our website, and send them to [email protected]. -
Can I pick up my order directly from one of your facilities?
Yes, direct loading at our facilities is available. Contact the relevant scale house for specific pick-up hours and requirements. -
What are your delivery options and charges?
We provide delivery via dump trucks and trailers, with capacities ranging from 5 to 42 tons. For specific charges, please contact dispatch directly. -
How can I place an order for delivery?
To order, contact our Aggregate Dispatch at 845-422-8266. We offer delivery services to Orange County and surrounding areas.